Objective Category
Transit Operations and Management: Customer Service

Customer Service: The objectives in this category focus on improving transit customer service, including use of the transit system by travelers with disabilities.

Associated Objectives and Performance Measures

Objective Performance Measure
Decrease by X percent on an annual basis the number of complaints per 1,000 boarding passengers. Complaint rate.
Increase customer service ratings by X percent in Y years. Customer satisfaction rating

Associated Planning Factors and Goals

Planning Factor Goal
J. Enhance travel and tourism. Develop a transportation system that supports travel and tourism

Associated Service Packages

Service Package
PT15: Transit Stop Request
PT16: Route ID for the Visually Impaired

Source

National ITS Architecture Team


 
Since the mapping between objectives and service packages is not always straight-forward and often situation-dependent, these mappings should only be used as a starting point. Users should do their own analysis to identify the best service packages for their region.